Because of this current pandemics, we all had to change our way of work, approach, methods, etc. While in some types of activities this can be done relatively without major problems (IT, comms, etc), it comes with its costs when we’re talking field investigations, mainly related to claim investigations.
No small feat, conducting interviews and taking statements over the phone, and certainly no walk in the park when you have to document a possible fraud or check the events of an accident. So we’ve adapted: better questions, better approach methods, better communications. Actually, improving as you go along.
Let us know how can we assist you with a claim investigation in the countries we service.